Thank you for choosing Lancya for your beauty needs! Here's everything you need to know about our shipping process.
All orders are processed within 72 hours. Please note that we don't ship or deliver on weekends or holidays. If your order encounters any significant shipping delays, we'll promptly inform you via email.
We offer competitive flat-rate shipping:
Please note that delivery times may extend during peak holiday seasons.
Once your order ships, you'll receive a confirmation email with tracking information. Your tracking number will be active within 24 hours, allowing you to monitor your package's journey.
I didn't receive my confirmation email. What should I do? Please check your spam folder first. If you can't find it, you may have entered an incorrect email address. Contact us at contact@lancya.com and we'll fix it for you.
What payment options do you accept? We accept all major credit cards with a 100% secure checkout system.
How can I cancel my order? Order cancellation is available within 2 hours of placing your order. After this timeframe, you'll need to wait for delivery and follow our return process.
What if items are missing or incorrect in my order? Contact us at contact@lancya.com with your order number and a photo of the incorrect items (max 1MB). We'll ship the correct items at no extra cost, and you can keep the incorrect items as our gift.
What happens if my package is lost? Please contact our Customer Care team. After confirming with the courier that the package is lost, we'll refund your money or resend the items.
Can I change my shipping address? Address changes are allowed within 2 hours of placing your order. Email us at contact@lancya.com to update your information.
We currently ship to the US, UK, Canada, Australia, New Zealand, and many European countries including Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, plus Colombia, Mexico, and South Korea.
Please note that customers are responsible for any customs, duties, and taxes associated with international shipments.
Lancya offers a 30-day money-back guarantee. Please refer to our Return Policy for detailed information.
Have questions? We're here to help! Email us at contact@lancya.com and we'll respond promptly.
